Intact Assurance Espace Client: Login, Pay & Claims Guide

Forget waiting on hold or digging for a lost pink slip — Intact Assurance’s espace client puts your insurance details at your fingertips. Whether you need to prove you’re insured in seconds or pay a bill without picking up the phone, this guide walks you through exactly how to use it.

Active portal users: over 3 million ·
Mobile app rating (Google Play): 4.5 stars ·
Claims submitted via app yearly: more than 50,000 ·
Time to access proof of insurance: under 2 minutes

Five key details stand out for anyone managing their Intact Assurance account:

What is the Intact Assurance espace client?

The espace client — French for “client space” — is Intact Assurance’s secure online portal where policyholders manage their accounts. Available 24/7 from any device, it lets you view policies, download proof of insurance, pay bills, submit claims, and update personal details.

To sign up, new users click “Login” in the upper right of the Intact Insurance website (official user guide), then select “Sign up.” You’ll need your policy number and personal information. A 6-digit security code is sent to your email for identity verification. After agreeing to the Terms of Use and creating a password, you’re in.

Features of the online portal

• View and download insurance contracts and proof of insurance
• Pay premiums and view payment history
• File and track claims
• Update contact information and add drivers
• Access roadside assistance details

The catch: not all policy types may appear in the mobile app — check your specific coverage.

How do I access my Intact Insurance proof of insurance?

Proof of insurance — also called the pink slip — is available digitally within seconds. No waiting for mail, no digging through the glove box.

Log in to the Intact Assurance espace client

• Go to portal.intactinsurance.com (Intact Assurance Client Centre)
• Enter your username and password
• Click “Login”

Once logged in, your dashboard shows your policies. Select the vehicle or property to access its documents.

Download proof of insurance as PDF

• Navigate to the “Documents” section in the portal or mobile app
• Select the proof of insurance (pink slip) for the current term
• Download as a PDF — printable or shareable electronically

Physical copies are still mailed, but digital access gives you an instant backup (Intact Insurance Official – Client Centre).

Use the mobile app to view proof

• Open the Intact Assurance app (free on Google Play (Intact Assurance app) and App Store (Intact Assurance))
• Log in with your espace client credentials
• Go to “Documents” to view and download your proof of insurance

iPhone users can add a digital proof-of-insurance widget to their home screen or store it in the Wallet app (Intact Insurance Official – Personal Insurance).

Why this matters: having proof on your phone means you’re covered even if you forget the paper copy — a real help during a traffic stop or at a rental counter.

How do I download my insurance certificate?

The insurance certificate — also called the proof of insurance or pink slip — follows the same steps as above. Active policyholders can access it from the “Documents” tab in the espace client or the mobile app. The certificate is generated as a PDF and includes your policy number, effective dates, and vehicle or property details.

• From the portal: after login, click “Documents” under your policy
• From the app: tap “Documents” on the home screen
• Select the current term’s certificate and tap download

The pattern: accessing your certificate takes less than two minutes, making it faster than waiting for a mailed copy.

How do I pay an Intact Insurance bill?

Intact offers three ways to pay your premium online. All payments made through the portal or app are recorded in your transaction history.

Pay online via espace client

• Log in to portal.intactinsurance.com (Intact Assurance Client Centre)
• Select “Make a Payment” from the dashboard
• Enter the amount and choose your method: credit card, debit, or bank transfer
• Confirm to process

Payment confirmation appears immediately, and the receipt is stored in your account (Intact Insurance Official – Payment Guide).

Pay using the mobile app

• Open the Intact Assurance app and log in
• Tap “Pay” on the home screen
• Enter your payment details and confirm

Set up automatic payments

To avoid late fees, enable automatic withdrawal from a chequing or savings account. Go to “Payment Settings” in the portal and select “Pre-authorized Debit.” You choose the date each month.

The pattern: digital payments are instant and trackable, but automatic withdrawal removes the risk of forgetting a due date entirely.

How do I submit a claim to Intact Insurance?

Filing a claim is straightforward, whether you use the website or the mobile app. Gather your policy number, incident details, and any photos before starting.

Submit a claim online

• Log in to the espace client at portal.intactinsurance.com (Intact Assurance Client Centre)
• Click “File a Claim”
• Choose the type of claim (auto, home, etc.)
• Answer the incident questions and upload supporting photos
• Submit — you’ll receive a claim number immediately

Submit a claim via mobile app

• Open the Intact Assurance app
• Tap “Claims” on the home screen
• Select “New Claim” and follow the prompts
• Take and upload photos directly from the app

The app allows you to track the claim status in real time (Intact Insurance Official – Online Services).

What information do I need for a claim?

• Policy number
• Date, time, and location of the incident
• Description of what happened
• Photos of damage (if applicable)
• Contact details of other parties involved (if any)

The upshot: claims filed digitally are processed faster because adjusters have the information immediately — no faxing or mailing required.

How do I use the Intact Assurance mobile app?

The mobile app mirrors most espace client functions and adds device-native shortcuts like digital wallet integration.

Download the app

• iPhone: App Store (Intact Assurance)
• Android: Google Play (Intact Assurance app)

After download, log in with the same credentials used for the web portal.

Key features in the app

• View and download proof of insurance
• Pay premiums
• File and track claims
• View policy documents
• Access roadside assistance

According to the app description on Google Play (Intact Assurance app), users can “file claims, view statements, and easily access your proof of insurance.”

The catch: some policy management tasks — like changing coverage limits — are not available in the app and require the full web portal or a phone call.

How do I contact Intact Assurance?

When you need help, Intact provides multiple channels. The fastest options are the portal and app, but phone support is available 24/7 for urgent matters.

Customer service phone numbers

• Claims (24/7): 1-888-777-7735 (Intact Insurance Official – User Guide)
• General inquiries: 1-877-222-2233
• Billing questions: same general number or via portal messaging

Email and online contact form

• Submit a secure message through the espace client
• Use the contact form at intact.ca/contact-us (Intact Assurance)

24-hour claims hotline

The claims line at 1-888-777-7735 operates 24/7 for emergency claims. You can also file a claim online any time — the app and portal accept submissions around the clock.

The trade-off: live phone support during business hours is available, but for non-urgent questions, the portal’s messaging feature offers a written record of your inquiry.

“With Intact Assurance, access your insurance contract anytime, 7 days a week.”

— Intact Assurance Official – Client Portal page

“File claims, view statements, and easily access your proof of insurance.”

— Intact Assurance App description on Google Play

For Intact Assurance customers in Canada, the choice is clear: set up your espace client today, download the mobile app, and you’ll have proof of insurance, bill payment, and claims submission in your pocket — no phone queues or paper forms required. The alternative is waiting on hold or digging for a lost pink slip, and with digital tools this accessible, that’s a risk you don’t need to take.

Frequently asked questions