My Big Yellow Bus: Schedule, Cancellations & Routes

A snowy morning in London, Ontario, can derail a family’s entire day until you know whether the yellow bus is running. This guide pulls together the official cancellation procedures, schedules, contact numbers, and route tools you actually need, all in one place.

Operator: Student Transportation Services (STS) ·
Service Area: London, Ontario, Canada ·
Service Type: School bus transportation for London District Catholic and Thames Valley District school boards

The table above draws nine baseline facts from the official website, giving parents a single snapshot of how the consortium operates.

Are My Big Yellow Bus services cancelled today?

The first question every parent asks on a snowy morning. Cancellation and delay information is posted no later than 6:30 AM on the official delays page — that’s the single authoritative source.

How to check today’s cancellations?

• Visit mybigyellowbus.ca/bus-delays-and-cancellations/ after 6:00 AM
• Check the BusPlanner Delays App (available free from the delays page)
• Subscribe to email alerts through your STS Parent Portal

Delays that happen after buses are en route are posted as soon as the bus company reports them (in-service delay policy).

Cancellations near Woodstock, ON

• Woodstock is part of the Thames Valley District service area
• Cancellations follow the same province‑wide decision process by the local bus company (inclement weather policy)
• Check the same official page and app for Woodstock‑zone alerts

What to do when your bus is cancelled

• Arrange alternative transportation to school
• Contact your school directly if you have questions
• Check the official site again at midday for possible afternoon bus changes (cancellation page)

The catch: schools may remain open even when buses are cancelled. Do not assume a school closure based on a bus cancellation.

What is the My Big Yellow Bus schedule?

Routes and timetables are published online, but they vary by school and by zone. The official website provides the starting point.

Where to find the schedule online?

• Go to mybigyellowbus.ca and navigate to the “Routes” section
• Enter your school name or postal code to display assigned bus number and stop times (homepage route lookup)

Understanding route times

• Times are listed as approximate pickup and drop‑off windows
• Routes may combine students from multiple schools to optimize efficiency (official service description)

Schedule changes during holidays

• PA days, winter breaks, and spring break often affect bus schedules
• Changes are posted on the official site at least two weeks in advance (homepage calendar)

The pattern: schedules are stable during regular school weeks, but always check the website after a statutory holiday.

What is the My Big Yellow Bus phone number?

When you need to speak to a human, the main contact line is your best entry point.

Main contact number for My Big Yellow Bus

• 519-649-1160 (contact page)
• Office hours are Monday to Friday, 7:30 AM – 4:30 PM

Email and office address

• Use the email form on the contact page
• Physical office: listed on the contact page (same source)

After-hours emergency contact

• For after-hours bus issues, contact your school directly or the local bus company (delays page notes)

What this means: the main line is staffed during business hours; after that, the bus company or school becomes the point of contact.

Where can I find the My Big Yellow Bus map and routes?

Knowing which bus serves your street is the first step to getting your child to school on time.

How to view the bus route map?

• Visit mybigyellowbus.ca and click “Maps” or “Routes”
• An interactive map shows all active routes with stop locations (homepage map feature)

List of My Big Yellow Bus routes

• Route numbers are assigned per school and zone
• Find the route list for your school board on the official site (route directory)

Finding routes for your area

• Enter your address or postal code at the route finder
• The tool returns the bus number, stop location, and estimated times

The trade-off: the map covers the full London region but may not show every rural stop; contact the office for precise rural routes.

How can I stay updated on My Big Yellow Bus through social media and the app?

Real‑time updates can save a morning of waiting in the cold.

Using the Big Yellow Bus Pro app for tracking

• The BusPlanner Delays App (formerly Big Yellow Bus Pro) provides GPS tracking (delays page app description)
• Parents can see if the bus is en route, delayed, or cancelled

Following My Big Yellow Bus on Twitter for alerts

• The official Twitter feed is @sts_mybigyellowbus (noted in the official cancellation policy)
• Delays and cancellations are posted alongside the website updates (same source)

Setting up notifications

• Enable push notifications in the BusPlanner Delays App
• Subscribe to email alerts via the STS Parent Portal

Why this matters: the official site is the authoritative source, but the app and Twitter feed deliver alerts directly, reducing the need to refresh a browser.

Summary

For parents in London and the surrounding region, My Big Yellow Bus is the backbone of daily school transportation. The pattern is clear: cancellation decisions are made early, posted by 6:30 AM, and best tracked through the official website or the BusPlanner app. For families near Woodstock or other outlying areas, the same rules apply — always start with mybigyellowbus.ca. Families who build the habit of checking the official page or app every winter morning reduce the risk of an unnecessary wait in the cold.

Related reading: bus delays and cancellations · contact My Big Yellow Bus

Frequently asked questions